We are happy to accept return requests for regularly priced merchandise purchased at Anuschkaleather.com within 30 days of receipt, provided that the products are new, unworn, and returned with all original packaging materials, tags, and accessories. Please note that return requests for sale items must be made within 15 days of receipt and that no exceptions can be made. Used, Final Sale, and Last Chance items are not eligible for return.
If you have purchased your Anuschka products from another retailer, please contact them directly for any exchanges or returns.
We do not offer exchanges. If you want to exchange your item, you may simply return your unused product within your return period for a refund/credit and place a new order.
We kindly request that you take a moment to understand how our products are made before initiating a return. The majority of our products are handcrafted by traditional artisans in India, resulting in each piece being one-of-a-kind. Due to the hand-painted nature of our products, variations in artwork and colors may occur, and small imperfections in the leather and painting are completely normal. Differences in color and feel are a characteristic of high-quality leather products. As the leather ages, it will develop a natural patina and may also darken due to the oils from your skin and exposure to direct sunlight, further enhancing the unique appearance of your leather product.
How to start a Return:
The quickest way to start a return is to
- Find your ca.anuschkaleather.com order number (e.g. WBCA1211)
- Note the item # you wish to return or a brief description of the item.
- A brief reason why (e.g. too small)
To start a return is to CLICK HERE, you can also email us at firstname.lastname@example.org, or call us at 905-266-0625
- A Return Authorization and return instructions will be emailed to you for eligible items.
- Return authorizations are processed M-F from 10-4 EST (excluding Holidays)
- Select a trackable, insured shipping method of your choice for your return. Anuschka is not responsible for return shipping costs.
All products must be returned with a return authorization and include all original packaging materials, tags, and accessories for a refund/credit. Any returns without a return authorization will cause delays or possible loss.
Anuschka is not responsible for return shipping costs, exceptions include shipping errors or receipt of damaged goods.
Return processing usually takes 5-7 business days after receipt of your package. You will be refunded to your original form of payment or an Anuschka Gift Card. Outbound shipping and handling fees are NOT refundable.