Frequently Asked Questions

PRODUCT DETAILS

Who is Anuschka?

Anuschka is Roma‚Äôs creation. She loved the name Anuschka, but she had already named her three children Bhaskar, Radhika and Priyanka. When she decided to share her love for art through handbags, her newest¬†child¬†became Anuschka, meaning ‚Äúlike no other.‚ÄĚ

What is Anna by Anuschka?

We created Anna by Anuschka almost 10 years ago as an affordable luxury collection. The Anna by Anuschka Collection is painted by our younger, up-and-coming artisans while our master artisans paint Anuschka. With Anna, we are focused on bringing you a wider variety of shapes and artworks while still offering the best quality leather products at a great value.

What is Vanya Lara?

Our newest addition to the collection is Vanya
Lara, a line of hand-crafted jewelry made in Jaipur, India using traditional
gemstone setting techniques honed over many decades. Each piece is carefully
crafted with fine attention to detail and is built to last. With Vanya Lara,
you can enjoy timeless and durable jewelry that you can wear time and time
again and all of our Jewelry is hypoallergenic.

How is Anuschka different from any other hand painted accessories in the market?

Anuschka is the only family owned, designed, and ethically produced hand-painted brand. We offer original artwork and unrivaled quality at an incredible value. We are the premier, original hand painted brand of hand-painted accessories available at select boutiques and shoe stores across 20 countries. Like every trend setting brand, we have our imitators, but we can assure you that our product speaks for itself as it has for more than 30 years. Each Anuschka is hand-cut and crafted from fine leather, then individually painted, not by professional artists, but by young men and women who have been trained by us and enjoy the benefits of our fair-trade policies. High grade leather, signature lining, branded hardware, original art, years of experience, and excellent quality distinguish us from the counterfeits. Even today, a family member does a final check of every bag before hand-signing it. Click here to learn more about the Anuschka Story.

Where and how are the Anuschka handbags made?

Anuschka bags are designed in USA by Bhaskar Basu. Bhaskar was taught by his mother, Roma, who continues to guide him today. They are then made in the family owned and operated workshop in India. Every Anuschka leather product starts with hand cutting the top grain leather and selecting the best pieces. Anuschka-trained artisans sketch and individually hand-paint every piece. Traditional crafters who have learned the trade from generations before them use old school techniques to create tailor made pieces. Every handbag goes through multiple stages of inspection by our quality team to ensure that the art is perfect. A family member does a final review of every bag before it is hand signed and packed. Please click here to learn more about the stages of creating an Anuschka product.

What type of leather is used to create an Anuschka product?

Anuschka handbags and wallets are crafted from high-quality, soft top-grain nappa leather that has been specially treated to function like a canvas for the distinctive Anuschka art designs. This type of leather is known for its durability and suppleness, making it ideal for creating beautiful, long-lasting accessories. Click here to learn more.

What is Vegetable Tanning?

Vegetable tanning is an intricate, traditional method of tanning leather dating back to approximately 6000 BC. It’s an organic method relying on natural vegetable tannins from bark and other plant tissues. Vegetable tanning is a time-consuming process requiring highly skilled craftsmen. This tanning is better for our environment and allows us to explore new forms of wearable art by incorporating paintings and tooling along with our classic hand paintings.  The resulting collection is a line of more structured leather bags with specially designed artwork.

What is tooled Leather?

We were inspired by ancient India tooling techniques passed on through generations. Exquisite hand-drawn motifs and embossed tooling showcase a gorgeous new addition to our collection.  We used our new Vegetable Tanned leathers to create these new arrivals.  The unique characteristics of this leather allow the tooling to look more defined and therefore, more beautiful.

What is our All- New Wanderlust Collection?

Our latest collection of fabric bags, is expertly crafted from premium Wanderlust fabric that is both lightweight and water-resistant. As a nod to our heritage in leather goods, we've added genuine leather trim that perfectly complements the signature Anuschka artwork prints. Our commitment to quality craftsmanship and unwavering integrity is reflected in every detail of these stunning fashion accessories. We invite you to explore our new range and discover the perfect bag to accompany you on your next adventure.

How can I make sure I am purchasing a Genuine Anuschka product?

*When shopping online, buy directly from‚ÄĮca.anuschkaleather.com¬†or one of our authorized retailers.

*You can contact us to confirm if a store is an authorized Anuschka reseller.   

*Look for the white leather tag stitched to the lining of the bag with the Anuschka or Anna logo. 

*The lining will have the Anuschka/Anna logo woven into it. 

*Each original Anuschka is hand-signed. Anna bags are signed Anna. 

ORDERS & SHIPPING

What countries does Anuschka ship to?

Anuschka currently ships to almost every country around the globe. However, certain countries can only shop using the region specific webstores.

Canadian customers may shop on https://ca.anuschkaleather.com/
US customers may shop on https://www.anuschkaleather.com/
UK customers may shop on https://uk.anuschkaleather.com/
EU customers may shop on https://eu.anuschkaleather.com/
Indian customers may shop on https://www.anuschkaleather.in/
Rest of the world may shop on https://www.anuschkaleather.com/

Can I change or cancel my order?

We are unable to change your order once it has been placed. If you want to cancel your unshipped order, please call us at 905.266.0625 or email us at hello@anuschkaleather.com.

How do I apply a discount code to my order?

A discount code may be applied to your order by entering the code in the Discount code field located under your shopping bag after clicking checkout.

Can multiple discount codes be used on one order?

Discount codes may not be combined or used with any other promotions, codes, or coupons.

What will it cost to ship my Anuschka order?

Orders with a subtotal of $200 or more are eligible for Free standard shipping across Canada.
Orders with a subtotal between $125-$199 pay just $7.99 for standard shipping across Canada.
No promo code is necessary, just choose Standard shipping at checkout.
Orders under $125 will pay actual shipping rate.
Click here for more details on shipping. 

What will it cost to ship my Vanya Lara order for jewelry only?

Jewelry only orders with a
subtotal of $75 or more are eligible for free standard shipping and orders below $75 are eligible for $7.99 flat rate shipping.

Easily add these beautiful hand-crafted jewelry pieces to your Anuschka or Anna by Anuschka order over $200 for free shipping.

How do I check the status of my order?

You may check the status of your order by logging into your customer account or by following the View My Order link from your confirmation email.

How will I know when my order has shipped?

You will receive a shipment notification email including a tracking number when your order has shipped. If you are having trouble tracking your order, please email us at hello@anuschkaleather.com for details.

When can I expect my order to ship?

Most orders will be processed and shipped within 1 to 3 business days of when the order was placed. Please note we do not ship on holidays or weekends.

When can I expect my order to arrive?

Your order's arrival date depends upon the shipping method and delivery location. Our warehouse is located in Quebec and standard shipping times vary.

How do I return a purchase from Anuschkaleather.com?

If you wish to return any unused product within 30 days of purchase (exclusions apply for sale items, please see our complete Return policy below), you may request a Return Authorization by emailing us at hello@anuschkaleather.com with your order number, the item you wish to return, and a brief explanation for the return. Once your Return Authorization has been approved, you may send back the item using the provided instructions.

Can I exchange my Anuschkaleather.com purchase?

We do not offer exchanges. If you want to exchange your item, you may simply return your unused product within your return period for a refund and place a new order.

MY ACCOUNT

How do I create an account?

We now make it even easier to create an account to shop with Anuschkaleather.com. Click the My Account icon in the top right-hand corner of the page. You can now log in using your Facebook, Google, Amazon account, or create a new Anuschka account. It makes ordering safe, easy, and fast. It also allows you to track your order and receive updates on the newest styles and promotions. To participate in our Loyalty Rewards, you must create an Anuschka account.

How do I reset my password?

Select the forgot your password link on the sign in page under the My Account icon. Enter the email address for your account and hit submit. Check your email for a reset my password link. If you have not received an email, please be sure to check your junk or spam folders.

CARE INFORMATION

How do I care for my Anuschka leather products?

We highly recommend that you protect your Anuschka products from stains and extreme moisture to safeguard its hand-painted finish. Due to the hand-painted surface of the leather, you should avoid rubbing the leather against rough or sharp surfaces to minimize scratching. If you get your leather product wet, wipe the liquid immediately and pat to dry with a soft cloth, then allow it to dry naturally. We only recommend using the Anuschka Leather Protector to preserve the colors, and suppleness of the leather. Use of other leather care products could damage the painted surface. Our leather products are treated after creation for durability and protection. However, please be aware that it is natural for leather to transform slightly in color when exposed to the elements.

Why should I use the Anuschka Leather Protector?

Our leather protector is a proprietary formula created to protect the surface of your hand-painted leather handbags or wallets. It can also we used to protect your other fine leathers, such as footwear or jackets. Please note that other leather care products are not designed for hand-painted surfaces and could cause serious damage to your painted Anuschka product.

How do I remove stains from my Anuschka leather products?

Given the delicate nature of the painting, we do not recommend using any chemicals to treat stains on the painted surface.‚ÄĮYou can lightly pat with a soft damp cloth, never rub the hand-painted surface.

How do I care for my other Anuschka products?

Wanderlust: Wipe clean with soft damp cloth. Please do not use chemicals or cleaning sprays/wipes on the fabric. 

Vanya Lara Jewelry Collection: Please remove when swimming, showering, bathing, or using creams and lotions. Store in provided care bag when not in use.

Rainboots: To clean we recommend you handwash the exterior of your boots with mild soap and water and let them dry naturally in a cool dry place away from direct sunlight. Our beautiful classic rainboots are just what you need for those wet days outdoors, but please do not store or dry them in direct sunlight. Over exposure to sunlight can cause the boots to become dry and brittle, as well as cause discoloration.  

Umbrellas: Simply shake off excess water and let dry naturally. Do not store in direct sunlight.  

Eye Masks: Hand wash gently in cold water only using a drop of mild soup, do not wring, and lay flat to dry.  

Face Masks: Wash in warm water and hang to dry. 

Scarves: Handwash in cool water with mild soap and hang to dry.  

Blankets: Machine wash on gentle cycle and tumble dry on low heat. 

WARRANTY

What is the Anuschka warranty policy?

The Anushka warranty covers only manufacturing defects and does not extend to damages resulting from normal wear and tear, neglect, cuts, scrapes, or accidents. Please note that using cleaners, wipes, sanitizers, or sprays may cause damage and invalidate the warranty. To prevent scratching of our hand-painted leather products, we recommend avoiding contact with rough or sharp surfaces. Please select here for more details on our Warranty, including shoes, non-leather goods, and sale items.  

Can I get my Anuschka refurbished?

Unfortunately, we do not offer these services. We are only able to offer repair services for items with manufacturer’s defects under the warranty period.

How well do Anuschka and Anna by Anuschka Hand-painted Leather Products hold up?

All of our hand-painted leather goods are handcrafted by traditional craft persons in India, resulting in each item being unique. The artwork, colors and shading may vary slightly. Small imperfections and creases in the leather and painting are completely normal. Differences in color and feel are features of beautiful quality leather products and as the leather ages it will soften, acquire a patina, and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your leather products.

PAYMENTS & GIFT CARDS

What payments methods are accepted at checkout?

In Canada, we currently accept Visa, MasterCard, American Express, & Discover, as well as Apple Pay, Google Pay, PayPal, Amazon Pay, Sezzle and shop Pay.

What is Sezzle & shop Pay Installments?

Sezzle & shop Pay installments are payment solutions that allow you to Buy Now, Pay Later, with no interest.

How do I use Sezzle or shop Pay Installments?

Just select Sezzle or shop Pay Installments as your form of payment at checkout and follow the step-by-step instructions to set up your account. Sezzle or shop Pay installments will then review purchase for approval. For more details see Sezzle FAQ or shop Pay Installments Help.

Is Sezzle available to customers outside of Canada?

Sezzle is only available to Anuschka customers in Canada.

What if I have questions about billing schedule or I am unable to make a payment?

Please refer to the Sezzle customer support at Sezzle Shopper Support.

How do returns work with Sezzle?

Return your items the same as you would with any other form of payment.

How do I redeem my e-Gift Card?

Visit ca.anuschkaleather.com 
Add one or more items to your shopping cart.
After you select checkout, you will be asked to enter the e-Gift Card Code. 
Enter the code you received in your email to redeem the gift amount you received.
Pay for any remaining balance on your order with another payment method. 

How do I find out the balance on my e-Gift Card?

You can find out your balance by contacting Customer Service at hello@anuschkaleather.com

Do you charge any non-activity fee on the e-Gift Card?

No, we do not charge a fee for non-activity or dormant cards and they never expire.

Can I get cash back for my e-Gift card?

No, you may only use the e-Gift card to make a purchase on ca.anuschkaleather.com

ANUSCHKA REWARDS

Can I earn rewards for my purchases?

Yes, now as a Canadian based retail customer you can earn rewards for your purchases at ca.anuschkaleather.com. Click here to learn more about how to join the Rewards loyalty program.

How do I participate in Anuschka Rewards Program?‚ÄĮ

In order to join the program, just click ‚ÄúCreate a store account‚ÄĚ on the Rewards¬†tab. Once you have done this, you can start earning points with every purchase.

How can I earn points?

You can earn points by completing actions listed in Rewards tab. Just click on REWARDS tab on the left, click on "Learn More" and then select "Earn Points" to review the different ways to earn points. Note: If you are already a Rewards Program member, you can simply go to the Rewards tab and click on "Earn Points" to review the available actions.

How can I spend my points?

It’s very simple and straightforward. Just click on Rewards tab and you will see the list of all discounts you can redeem your points for. So, you can greatly boost your savings.

Can I combine coupons and points?

You may not combine your rewards points with any other promotion or coupon.

When will my points expire?

All points are valid for 365 days from the day they were credited to you.

ANUSCHKA REFERRAL PROGRAM

How does the Referral Program work?

When you refer a friend, and they make purchase you will be awarded points. At the same time the friend will be getting a discount on their order. The discount offered and points being awarded are subject to change without notice.

You need to be logged in to your account to share the link. The link is generated automatically for you and is shown on the Referral page: https://www.anuschkaleather.com/pages/referral  or in the Rewards tab. You can share the referral link to social media using social icons or just paste wherever is needed, for example in the email.  You need to be logged in to your account to share the link.

How the receiver applies the discount to their order?

They can create account here: https://www.anuschkaleather.com/pages/reward.

Once they create the account, the code will be shown in the pop up window, on the referral tab as well as in the reward account.

Will I get email after the friend placed an order?

Yes, Emails are sent to customers when their friend purchase with shared link stating that you are being awarded points for your friends actions.

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